Refund Policy

The explanations and information provided on this page discuss the offers and methods to have cancellations, refunds and exchanges.

This is done within 30 days of your purchase. Unfortunately, if 30 days have passed since your purchase, we cannot offer a refund or exchange.

Refund Policy 

We offer cancellations, refunds and exchanges within 30 days of your purchase. Unfortunately, if 30 days have passed since your purchase, we cannot offer a refund or exchange.

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To qualify for a refund or exchange, the following conditions must be met:

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• The item must be unused and in the same condition as when you received it.

• The item must be in its original packaging.

• A receipt or proof of purchase is required.

• Refunds are only available for regular-priced items; sale items cannot be refunded.

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We replace items only if they are defective or damaged upon arrival and not from the mishandling of the product other than what is necessary. If you need to exchange your item for the same product, email us at johann.chipol@gmail.com.

Once approved, send the item to the following address:

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Pocket Fox Games, Charming Rogue Game Limited, 30a Broxtowe Street, Sherwood, Nottingham, East Midlands, UK, NG5 2JT

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Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your exchange.

If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a specified number of days.

You will receive an email confirmation once the refund has been issued.

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If you haven’t received your refund yet:

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• Check your bank account again. Contact your credit card company, as processing times can vary.

• If you have done both and still haven’t received your refund, please email us at johann.chipol@gmail.com.