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Terms & Conditions

Legal Disclaimer

Please read the following important terms and conditions carefully and ensure you are comfortable with them before placing your order with us.

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By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) require us to give you certain key information before a legally binding contract between you and us is made. We will provide this information in a clear and understandable way, and some of it is likely to be obvious from the context. Additionally, the Consumer Rights Act 2015 ensures that goods must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of your product, you’re entitled to the following:

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  • Up to 30 days: If your goods are faulty, you can get a refund.

  • Up to six months: If the goods can’t be repaired or replaced, you’re entitled to a full refund (in most cases).

  • Up to six years: If goods do not last a reasonable length of time due to being faulty, you may be entitled to a refund or some money back.

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To action these rights (if applicable), please return the product to us as soon as reasonably practical after becoming aware of the fault or issue. For further information, please visit www.citizensadvice.org.uk or call 03454 04 05 06.

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The following sections outline your legal rights and responsibilities, our legal rights and responsibilities, and certain key information required by law.

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In regards to terminology, the terms 'we', 'us' and 'they' refers to Pocket Fox Games and its parent company Charming Rogue Games Limited. The term 'you' refer to the customer using this website.

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Pocket Fox Games is a subsidiary of Charming Rogue Games Limited, registered in England and Wales under company number: 15044321.​

Introduction to Policies

If you purchase goods on our website, you agree to be legally bound by this contract. This contract is only available in English. When buying goods, you also agree to be legally bound by:

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  • Our website terms and conditions and any documents referred to in them.

  • Specific terms applying to certain goods, which you can find on the relevant webpage.

  • Our Pre-Order terms and conditions (if applicable).

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All of the above documents form part of this contract as though set out in full here.

Privacy and Personal Information

Our Privacy Policy can be read here. Your privacy is important to us. Any personal information you provide will be dealt with by our Privacy Statement. This statement explains what personal information we collect, why we collect it, how we store, use, and share it, your rights concerning your personal information, and how to contact us or supervisory authorities if you have any queries or complaints about its use. All information provided on this website must be accurate and complete.

Ordering Goods

A legally binding contract between you and us is made when you place an order on our site. If you are purchasing on behalf of a business or organisation, you confirm that you have the authority to bind that business or organisation by these terms and conditions.

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You place an order by adding items to your basket and proceeding to checkout. Please check your order carefully before submitting it. If you need to correct any errors, you can do so before final submission.

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Once you click the “place order” button, we will acknowledge your order via email. However, this does not mean that your order has been accepted. We may contact you to say that we do not accept your order for the following reasons:

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  • The goods are unavailable.

  • We cannot authorise your payment.

  • You are not allowed to purchase the goods.

  • There has been a mistake in the pricing or description of the goods.

  • We suspect the order to be potentially fraudulent.

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Your order will be considered accepted once the goods are dispatched.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason, before your order is dispatched, with refunds or exchanges within 30 days of purchase. The cancellation period will expire 14 days after you receive your goods.

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To exercise your right to cancel, refund, or exchange the product, you must notify us via email at johann.chipol@gmail.com or by post to:

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Pocket Fox Games, Charming Rogue Games Limited, 30a Broxtowe Street. Sherwood, Nottingham, East Midlands, UK, NG5 2JT

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To meet the cancellation deadline, you need to send your communication about cancellation before the cancellation period expires.

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If you cancel this contract, we will reimburse all payments received from you for the order. Refunds will be processed via the same method you used for payment. We will make the reimbursement without undue delay, and no later than:

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  • 14 days after we receive the goods back from you

  • If no goods were supplied, 14 days after we are informed of your decision to cancel.

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You must return the goods without undue delay and within 14 days from the day you communicate your cancellation to us. You will bear the direct cost of returning the goods, and we will not be responsible for any diminished value of the goods due to handling other than necessary.

Delivery

We use Royal Mail and other postal services for delivery. The estimated delivery date will be shown at checkout and again on the delivery page of our website. We currently only deliver within the UK and the EU.

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If an item is reported as not arriving, we reserve the right to open an investigation with our delivery service before declaring the item lost.

If we cannot deliver the goods within 30 days, we will notify you and offer the option to cancel your order for a full refund, except for pre-orders.

Payment

We accept the following credit and debit cards: Visa, MasterCard, Maestro, and American Express. We do not accept cash. All payment information is processed securely via encrypted payment mechanisms.

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If payment is not received and goods have been dispatched, you must pay for the goods within 30 days or return them to us. If you fail to return the goods, we may arrange collection at your expense.

Other Key Points

Intellectual Property

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All intellectual property rights in the materials and products available through our website remain vested in Pocket Fox Games and our designers. All content is for personal, non-commercial use only, and you may not copy, reproduce, or exploit any of the materials for commercial purposes.

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Faulty Goods

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Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and match their description. If the goods are faulty, you have the right to a replacement, refund, or repair.

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Limit of Responsibility

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Except for legal liabilities we cannot exclude, we are not responsible for any loss or damage resulting from:

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  • Death or personal injury caused by our negligence.

  • Losses that were not foreseeable when the contract was formed.

  • Losses caused by any breach on our part.

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Disputes

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We will try to resolve any disputes efficiently. If you are unhappy with our goods, website, or service, please contact us. In the case of unresolved disputes, we will provide information on our alternative dispute resolution provider.

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Waiver

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Any failure or delay by Pocket Fox Games or Charming Rogue Games Limited to enforce rights does not constitute a waiver. Any waiver must be in writing.

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